A male doctor preparing a male patient for injection

COVID-19 FAQ

COVID-19 Vaccination
Can I request an exemption to the COVID-19 vaccination if there is a state/client/federal mandate?

The declination form and the supporting document to request religious exemption can be found on the AMN Passport app via your brand web portal, and/or your credentialing analyst can provide you a copy.

*Requests for exemption for medical or religious reasons do require additional documentation so that the accommodation request can be reviewed.

Medical: Letter on Provider letterhead with signature (MD/DO/NP/PA) and/or stamp indicating the medical reason you are not able to receive the vaccine.

Religious: Complete the “Request for Religious Accommodation/Exemption to COVID-19 Vaccination Requirement.” form. All fields need to be completed.

Personal: Many states and clients do not accept personal exemptions. Please work with your Recruiter and Credentialing Analyst to ensure that your assignment location accepts personal exemptions.

AMN Healthcare is committed to providing equal employment opportunities without regard to any protected status and a work environment that is free of unlawful harassment, discrimination, and retaliation.

I have lost my COVID-19 Vaccine Card, what do I do?

Many organizations that provided vaccines required you to be registered within their system in order to be vaccinated. Reach out to them to see if they can provide you with an electronic copy of your vaccine record which can serve as proof of vaccination.

Another option is using the state tracking system for vaccines. These systems monitor vaccines across the state, including COVID-19.

Every state has a tracking system for COVID-19 vaccines. Go to the appropriate state system to find a record of your vaccination.

As the process for vaccination moves forward, we expect that QR codes will eventually be available to validate your vaccination.

Consider downloading one of the Vaccine Passports to hold your documentation.

Download our new AMN Passport App! Available now in the Apple App Store and Google Play Store.

Am I required to get the COVID-19 vaccination?

While federal, state, local, and facility-level requirements vary, the list of facilities that require healthcare providers be vaccinated is growing. Depending on the state and client, clinicians may be able to provide an exemption by requesting a religious or medical exemption. We do have a few clients that have mandates in states that don’t have mandates that may accept personal declination as well.

As with any exemption request supporting documentation would be required. Medical supporting documentation typically would need to be a written statement from a licensed physician, nurse practitioner or physician assistant that, in the physician’s, nurse practitioner’s or physician assistant’s professional judgment, the COVID-19 vaccine may be medically inadvisable.

For religious exemption, we would need you to complete an AMN supporting documentation that clearly communicates your sincerely held religious beliefs and how that conflicts with your receiving the COVID-19 vaccine. The declination/exemption document plus the supporting documentation will then be reviewed for approval. Facility-level requirements will dictate the requirements clinicians must follow in order to continue to work, i.e., frequent testing, PPE.

What stance are healthcare professional organizations taking regarding the COVID-19 vaccine?
I have had my first vaccine dose but need to wait 4 weeks for my second dose – how does this impact me?

AMN Healthcare is working with our facilities to set realistic deadlines for vaccinations to be completed. Please contact your Credentialing Analyst for details at your assignment location.

Can I still work with AMN Healthcare if I am not vaccinated?

Yes, AMN is not mandating COVID-19 vaccination.

How do I submit proof that I have received the COVID-19 vaccination?

Please send proof of your vaccination status to the email address that corresponds with the division you work in.

Travel Nursing: Kofax.credentialing@amnhealthcare

Local Nursing or Allied (per diem or contract): psglocal@amnservices.com

Allied Travel: Kofax.credentialing@amnhealthcare.com

Locum Tenens: Send directly to your recruiter or credentialing analyst

Revenue Cycle Solutions: RCSCompliance@amnhealthcare.com

How will AMN Healthcare support me if I have a medical issue after receiving the COVID-19 vaccine?

We encourage you to contact the facility leader and follow the established facility policy and procedure. Remember that most vaccines have expected side effects to include sore arm, fatigue, low-grade fever. These generally last only a day or two. (CDC Vaccine Side Effects)

If you develop severe symptoms or believe you are experiencing an allergic reaction, please seek medical attention at the facility's designated location and inform your AMN Healthcare representative. For additional information, please refer to the CDC.

In addition to facility notification, please call the Crisis Care Line 800-887-1456 (option 2) to notify us of any serious medical issues that occur after vaccination. Our clinical managers are here to support you regarding vaccination-related side effects/reactions.

I have a religious or medical exemption for the vaccine – how does this impact me?

Many facilities do allow for medical or religious exceptions. Please contact your Credentialing Analyst to determine exactly what documentation your facility requires.

I just received my COVID vaccine and the facility requires a TB test, what do I do?

CDC guidelines indicate that TB testing should not be delayed due to the COVID vaccine. TB Tests (any type) can be done before, after, or during the same encounter as the COVID-19 vaccination. (CDC, 2021)

If I am vaccinated, will I need a booster?

The CDC is recommending COVID-19 booster shots after any of the FDA-approved vaccines. Booster shots for the Pfizer-BioNTech or Moderna (COVID-19 mRNA vaccines) are recommended five months after the second dose. If you received Johnson & Janssen COVID-19 vaccine, the CDC recommends a booster two months after your single dose vaccine. (CDC, 2021)

Some facilities, local and/or state agencies are requiring booster shot documentation once you become eligible. COVID-19 booster shots can be obtained without cost at local health departments, pharmacies, provider offices and other locations.

The CMS mandate requires almost all healthcare professionals to provide a booster shot status once eligible. If you are not on assignment where there is a state/client/local mandate to have such documentation on file, and you have not received your booster and do not plan to, your status will remain as is. If you do plan to get a booster shot or have a medical/religious reason for not receiving any of the COVID-19 vaccines, please send in documentation or your exemption request as soon as you can to help ensure have up-to-date vaccination status.

Is there a cost of obtaining the COVID-19 vaccine? Will AMN Healthcare cover the cost for employed healthcare professionals?

AMN Healthcare has learned that there is no direct cost for the vaccine. Any administrative costs will be covered by us on your behalf. If the facility you are working at has any questions about billing please direct them to their AMN Healthcare representative.

What are the current guidelines for pregnant healthcare professionals?

AMN Healthcare supports CDC guidelines for pregnant healthcare professionals. If you have any questions or concerns about the COVID-19 vaccine, please speak with your medical provider. See additional FAQs from the CDC.

What if I am not vaccinated and am not able to be vaccinated?

We are seeing an increase in state, client and federal mandates that are requiring vaccination for healthcare workers. If you are not vaccinated based on medical or religious reasons you can submit an exemption request including supporting documentation to be reviewed for approval. As of now, there are some states that may allow a personal exemption. However, this may change soon due to pending federal mandates.

What protected or private health information (e.g. immunocompromised) can or will be shared with facility leaders in the prioritization of high-risk essential healthcare professionals?

AMN Healthcare protects the privacy and security of your personal health information. The healthcare facilities may request more information as part of their assessment prior to administering the COVID-19 vaccine to ensure your safety. Please let your AMN Healthcare representative know if you have any questions or concerns.

Where can I obtain the vaccine?

Fortunately, the availability of the free COVID-19 vaccine has increased greatly. Vaccines are available at large clinics, physician offices, urgent care centers, and local pharmacies. Check with these resources or local state/county websites.

Will my assignment be cancelled if I am not vaccinated?

This varies based on the assignment and the facility requirements. Your recruiter will work with you to find another assignment if your existing assignment has to be cancelled.

Healthcare Professionals
Can I refuse to take care of patients with Coronavirus Disease 2019 (COVID-2019) if I don’t feel like I’m trained or have the right equipment?

AMN encourages our healthcare professionals (HPs) to care for patients in a non-discriminatory manner. However, if you are unsure of the hospital policies and procedures in caring for a Coronavirus Disease (COVID-19) patient, or have concerns that you do not have appropriate training or PPE available according to CDC guidelines and hospital policy, immediately escalate your concerns to your immediate facility leader. Please ask to speak with your designated AMN contact if you have additional safety concerns or are unsure about your training and ability to provide quality patient care.


Resources:

Retrieved 04.13.2020

Reviewed 06.25.2020

CDC FAQs

How do I notify AMN of a potential exposure?

If you have been exposed to COVID-19 we recommend that you follow the CDC guidelines for testing to see if you have contracted COVID-19. If you do test positive, please call the COVID-19 AMN Healthcare Hotline at 800-887-1456.

What do I do if I have COVID-19 symptoms or suspected COVID-19 symptoms?

Use your clinical judgment and take precautionary measures to ensure your safety and the safety of others from potential exposure risks. If you develop any fever (measured temperature > 100°F) OR respiratory symptoms consistent with COVID-19 (cough, shortness of breath, sore throat), you should immediately self-isolate, notify AMN (employer) via the COVID Hotline: 800-887-1456

Resources:

CDC, 2021

What if I need and/or require a longer quarantine period while on assignment?

AMN Healthcare understands how worrisome and uncertain a diagnosis of COVID-19 can be. We are committed to supporting our healthcare professionals as much as possible. If you require additional days out of work, past the initial quarantined period, please connect with your AMN representative to discuss the best options for your needs.

What if I see a new assignment I want to take? Can I leave my contract early?

While we appreciate that you want to help, your current facility is counting on you to provide much-needed patient care and to fulfill your contract. Leaving your contract early could put your fellow colleagues in a position where they are not able to provide the patient care needed during this crisis. We are here for you as you prepare for your next assignment and we’ll continue to work together on the optimal position for you based on where you’re needed most.

What stance are healthcare professional organizations taking regarding the COVID-19 vaccine?
When can I return to work after a COVID-19 exposure or diagnosis of COVID-19?

AMN follows the return to work criteria set by your facility. The AMN team partners with the facility so that you can begin picking up shifts as quickly as possible once clearance has been obtained. Please connect with your AMN representative to learn more about your specific situation.

Where can I get tested for COVID-19?

If you are on assignment or about to start your assignment, check FIRST with the state guidelines or facility you are assigned to and identify if they offer testing. Testing locations and availability vary across the country. Decisions about testing are at the discretion of state and local health departments. If you have symptoms of COVID-19 and want to get tested, call your medical provider first. If you are currently on assignment, check with the facility you are assigned to and identify if they offer testing. If they do not offer testing, ask the facility for guidance on recommended nearby community testing locations. If you have exhausted those options, you can also coordinate testing through public health laboratories, or work with clinical or commercial laboratories.

Resources:

Retrieved 04.13.2020

Reviewed 06.25.2020

CDC Priorities for Testing Patients with Suspected COVID-19 Infection PDF

CDC Symptoms of Coronavirus

CDC Testing for COVID-19

CDC Testing in the U.S.

CDC FAQs

Who do I contact if I have specific questions not answered here?

Our amazing Recruitment, 24/7 Clinical, Customer Support and Credentialing teams are here for you. We’ve set up a dedicated hotline for healthcare professionals regarding COVID-19. Please don’t hesitate to use the hotline as your starting point. We are ready to help. Please call 800-887-1456.

Who do I need to notify of my COVID-19 test results?

Please call the Crisis Care Line at 800-887-1456.

Will my assignment be cancelled if I am not vaccinated?

This varies based on the assignment and the facility requirements. Your recruiter will work with you to find another assignment if your existing assignment has to be cancelled.

Healthcare Facilities
How are you proactively identifying talent in critical areas of need?

Our talent team and client-facing team members are working together to evaluate needs in the market related to the crisis. We already have a very strong roster of candidates ready to deploy in most areas. In critical areas of need (i.e., infection control), we are making investments in digital sourcing strategies and dedicating resources to build a pipeline to meet your expectations when you need us most.

How quickly could you get us Interim Leaders if we called in an emergency situation?

In many situations, we can get you an Interim on-site in as little as one week. Each situation is unique, but the faster we can capture information and launch into the search, the quicker we can find you a solution.

Should I use a screening form provided by AMN? What if my employee or healthcare professional has traveled internationally recently?

AMN strongly encourages consistency and standardization in the screening process to mitigate risk and promote quality, safety and compliance. If you need additional support in implementing the screening of your healthcare professionals, please contact your assigned AMN Clinical & Credentialing Leaders.
When your healthcare professional discloses recent travel or planned travel to any of the affected locations designated by the CDC and WHO, we request immediate disclosure to AMN. Our clinical team supports you through the screening process and determination of the next steps with the facility.

What if my COVID-19 test comes back negative but my facility won’t let me return to work?

While this is an unfortunate situation, it can and does happen due to circumstances out of our control. This is determined by individual facility policies and practices. AMN Healthcare will partner with the facility to determine the first, safest time for you to return to the assignment, assess your current assignment and provide you with potential options and support.

What is AMN doing to oversee COVID-19 with your healthcare professionals?

We know this is a serious issue for our clients and healthcare professionals, and we are here to help.

We have implemented screening and protection protocols with the information provided by the CDC, American Hospital Association, and American Nurses Association for healthcare professionals being placed on new assignments.

We have reminded all healthcare professionals currently on assignment to follow their facility’s infection protection and screening protocols and provided them with additional CDC and World Health Organization resources.

We have a hotline for our clients to call us at 800-887-1456, as well as an internal escalation path for issues.

We have a process for potential or confirmed exposure, including tracking logs and audits.

Our leadership from every department at AMN meet regularly to ensure we are on track and in sync with what’s needed from our clients and healthcare professionals

What is AMN’s process once a client notifies of an exposure?

Upon AMN Healthcare receiving communication of a potential or know exposure to COVID-19 the AMN Healthcare COVID-19 Care Call Team will contact the healthcare professional.
The AMN Healthcare COVID-19 Care Call Team will complete a tracking log and an audit in the AMN personnel record on all confirmed and potentially exposed healthcare professionals.

The AMN Healthcare COVID-19 Care Call Team will instruct the healthcare professional to track their temperature and symptoms and if they begin to show symptoms, the healthcare professional will notify the AMN Healthcare COVID-19 Care Call Team immediately. The AMN Healthcare COVID-19 Care Call Team will advise on where and how to seek care. If the healthcare professional is having a medical emergency, such as respiratory distress, they will be instructed to call 911.

What steps should I take if a Healthcare Professional is refusing to perform patient care?

The healthcare facility/healthcare professional/or internal business partner will notify AMN Healthcare by calling the COVID-19 AMN Healthcare Call Tree during business hours or by calling the after-hours On-Call Clinical Manager at 800-282-0300.

AMN Healthcare will internally screen and performance manage the healthcare professional and communicate back to the facility.

Supplier Partners
Where can I get more information about the 2019 novel coronavirus (COVID-19)?

This is a rapidly evolving situation. For the most up-to-date information, please visit the following websites:

American Hospital Association

The Centers for Disease Control and Prevention Coronavirus (COVID-19)

Clinician On-Call Center 24-hour Hotline

CDC FAQs

Resources for Businesses and Employers

Clinical Questions about COVID-19: Questions and Answers

The Joint Commission Coronavirus (COVID-19)

World Health Organization (WHO) Coronavirus disease (COVID-19) Pandemic

Q&A on coronaviruses (COVID-19)

If you would like to speak with a CDC clinician on a wide range of COVID-19 topics, you can contact the CDC Clinician On-Call Center’s 24-hour hotline at 800-CDC-INFO (800-232-4636).

Resources:

Retrieved 04.13.2020

Reviewed 06.25.2020

If a supplier’s Healthcare Professional is furloughed/quarantined, should we pay them?

This is up to your organization’s policies and practices as the employer of record to the healthcare professional.

What is the process if a supplier calls in asking if their Healthcare Professionals will be paid during furlough?

At AMN, there is an official path to being furloughed/quarantined. It is not one person’s decision but rather an official path, with guidelines determined by the CDC in partnerships with hospital officials.

Where can I get additional information on nursing licensing updates?

The National Council of State Boards of Nursing, Inc (NCSBN) has compiled information about emergency action by states. Included: whether the state is in the NLC, if there is an emergency licensing waiver and applicable statutory/administrative provisions (e.g., nurse practice act, emergency management statutes, etc.).
Disclaimer: This information has been gathered from a variety of sources. Although NCSBN has made every effort to provide complete, accurate and up-to-date information, NCSBN makes no warranties, express or implied, or representations as to the accuracy or reliability of this information. The information is fluid and evolving. NCSBN assumes no liability or responsibility for any errors or omissions in the information contained in this resource.

Is AMN mandating suppliers to follow our screening process or will we accept their Healthcare Professionals screening process?

AMN requests that suppliers submit their screening form within 10 days of the start date. Credentialing will review to determine if it meets AMN standards.

If a supplier doesn’t have a screening form, AMN will share our screening form with them.

What is AMN doing to mitigate risk and place qualified healthcare professionals in various practice settings to support routine business and/or provide patient care services to COVID-19 affected patients/families?

AMN is promoting Healthcare Professionals and patient safety and mitigating risk by proactively screening AMN healthcare professionals who have traveled to or from affected areas, have symptoms or current illness, or exposure to individuals who may be infected. AMN Clinical Leaders track potential or confirmed exposures for all Healthcare Professionals placed through AMN MSP programs. AMN Strategic Account Management Leaders coordinate communication with clients to ensure that our Clinical & Credentialing Leaders are engaged directly with Facility Clinical and HR leaders to support Healthcare Professionals' preparedness during the onboarding/orientation processes. In addition, as these facility leaders ramp up their risk management strategies to receive patients with COVID-19, there is ad hoc education, training that will be cascaded to supplier Healthcare Professionals to include facility communication on new onsite screening protocols. If you need additional Clinical/Compliance Support, please contact the AMN Clinical Leaders.

Are suppliers required to provide our screening form with the client if requested?

When a client requests documentation of completed clinical screens of healthcare professionals, AMN will discuss and confirm the process with facility leaders and cascade this to you to ensure knowledge, understanding and compliance with client requests which may be driven by regulatory agency guidance or requests (DPH, TJC, CDC, CMS). The AMN Clinical & Credentialing Leaders will provide 24/7 support to ensure up-to-date communication on the status of screening and impact on the placement, current or future assignment.

Does AMN track and manage supplier clinicians furloughed/ quarantined either due to workplace COVID-19 exposure? Is the supplier responsible for communicating with the client, CDC, DPH?

AMN will track and manage communications with clients. Suppliers must communicate with the CDC and the Department of Public Health.

How do you support a healthcare professional who is concerned, fearful and refusing to take care of patients with novel Coronavirus 2019 (COVID-2019)?

AMN fully supports a compassionate caring model aligned with Just Culture principles to address concerns and fears expressed by healthcare professionals. We are all committed to providing safe, effective high-quality care and reliable service. As such, AMN Clinical Leaders can support you in the discussion with your employees to ensure they have received the appropriate information on facility policy/procedures, receive education, training, personal protective equipment to care for patients at risk for or known to be diagnosed with COVID-19.
If your employees/healthcare professionals are unsure of the hospital policies and procedures in caring for a novel Coronavirus-2019 (COVID-19) patient or have concerns regarding facility resources (e.g. appropriate PPE available according to CDC guidelines and hospital policy), please contact your assigned AMN Clinical Leader to discuss these safety concerns.
If your healthcare professionals believe they have the required competencies, equipment, support, but have a unique personal issue that places them at higher risk for transmission, then these issues are addressed on a case by case basis and managed with consultation from Facility Leaders. The American Nurses Association encourages nurses to care for patients in a non-discriminatory manner.

What is AMN doing to manage its response to the COVID-19 pandemic?

AMN has set up a COVID-19 Response Team to receive and manage communication to clients, partners, healthcare professionals (clinician, provider, leader, interpreter, etc.) across all divisions and business lines. There are centralized points of contact for the business lines and corresponding clinical leaders to triage information, issues of concern and manage communication.

Should I use a screening form provided by AMN? What if my employee or healthcare professional has traveled internationally recently?

AMN strongly encourages consistency and standardization in the screening process to mitigate risk and promote quality, safety and compliance. If you need additional support in implementing the screening of your healthcare professionals, please contact your assigned AMN Clinical & Credentialing Leaders.
When your healthcare professional discloses recent travel or planned travel to any of the affected locations designated by the CDC and WHO, we request immediate disclosure to AMN. Our clinical team supports you through the screening process and determination of the next steps with the facility.