White Paper Blog November 26, 2021

The Role of In-Person Interpreting in a Digital World

New Survey Explores the Use of In-Person Interpreting, Video Remote Interpreting, and Over-the-Phone Interpreting

There are three modalities of interpretation delivery used within healthcare: in-person interpreting (IPI), video remote interpreting (VRI) and over-the-phone interpreting (OPI). When healthcare providers have access to various language access tools, sometimes the hardest part is deciding which type of interpretation to use.

There is no denying that we are fortunate to have three proven interpretation options for healthcare organizations to provide to patients. Our nation’s evolving patient populations provide a richness to our diverse communities, and we must ensure that healthcare is available, equitable, and of the highest quality. Organizations that utilize a comprehensive solution that balance all three modalities, with a plan in place on which type of interpretation to use and how to use it, will find greatly improved efficiencies when it comes to providing language access.

Download now to learn how our clients are thinking about leveraging in-person interpreting to support LEP, Deaf and Hard of Hearing patients.


Download the white paper now.