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Healthcare System Fills Talent Needs, Controls Costs with Integrated Talent Approach

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Meeting demand for high quality healthcare talent across locations

Healthcare jobs are always in high demand – whether for clinical roles such as nurses, physicians and allied health professionals, or supportive non-clinical positions, such as administrators, marketing personnel and IT staff. Like many organizations in the healthcare industry, this large health system, with more than a dozen locations across New England, sought contingent talent to quickly step into crucial roles, while converting top performers into full-time hires. Finding that top-tier talent, however, was challenging. Clinicians at this system needed to be the best of the best, which can limit the talent pool. While candidates are typically sourced from outside the area, the local cost of living and pandemic concerns provided another barrier to getting top clinical talent.

Although the healthcare system had worked with partners in the past to help supply clinical talent , it lacked visibility into how budget was being spent on procuring that talent. Recognizing the opportunity to further streamline its contingent talent strategy, the system sought ways to create greater visibility, deliver cost savings and ultimately find and onboard top talent more quickly.

The challenges facing this healthcare system were addressed by the Integrated Talent Solutions partnership from AMN Healthcare + Randstad. Managed Services programs for clinical roles from AMN Healthcare and non-clinical roles from Randstad Sourceright enabled the system to find, hire and onboard contingent talent – all in a consistent and compliant way. With a Managed Services model, there is greater standardization and consistency for hiring managers, as well as more consideration about how talent is most efficiently utilized across the system's various locations. The result is enhanced processes for engaging contingent clinical, as well as non-clinical, talent.

Integrated Talent Solutions also helped secure needed staff despite COVID-19. On the clinical side, AMN delivered on and through multiple challenges caused by the pandemic. Faster and safer clinical team training and onboarding was done virtually within a week, cutting down substantially on the typical 24-30 days to become fully compliant. And time to working on the hospital unit floor was dramatically faster.

With Randstad Sourceright’s TalentRadar market intelligence tool, the healthcare system benefited from detailed insights into talent availability and competitive rates for non-clinical roles. These insights were pulled from live healthcare talent marketplace data to power real-time decisions. While it was challenging to attract people to work in large cities during a pandemic, Randstad Sourceright’s tool helped get non-clinical talent ready for remote work quickly.

More than $1M in cost savings in six months

By shifting its clinical and non-clinical contingent talent strategies, the healthcare organization benefited from greater compliance and reduced risk. It also provided simple processes for hiring managers to get the talent they needed, eliminating confusion.

For clinical roles, the company benefited from access to more talent, leveraging 65 vendors under AMN Healthcare Managed Services. In the first six months of 2020, the healthcare system reduced time to fill for clinical roles from 30 days to just 11 days. The average number of days to start decreased from 71 to 34 over the same period.

On the non-clinical side, time to fill decreased from 21 days to 16 days in the first six months of 2020. While achieving a 99% fill rate and a 93% retention rate, the system converted nearly 20% of its contractors to full-time employees, highlighting the candidate-matching skills of this total talent solution.

In addition, the program fill rate significantly increased from 78% to 93%. Despite the uncertainties brought on by the pandemic, the healthcare system expects continued improvement in key metrics over the long term.

The system also expanded its diversity and inclusion strategy. The organization achieved a nearly 50/50 gender split in placements by increasing the use of diverse suppliers and placing job ads on diversity career sites.

In addition to enhancing visibility and creating more centralized processes for its leaders, the healthcare system achieved cost savings of $1.18 million in the first half of 2020 and has expanded its contract to hire more contractors.

Today’s healthcare providers must have a laser-focus on improving the quality of patient care while containing costs at the same time. The growing complexity of staffing and managing contingent labor can detract from the primary mission of hospitals, health systems and other healthcare facilities. Healthcare Total Talent experts can eliminate this burden so providers can concentrate on keeping people healthy.

For more information on how Integrated Talent Solutions from AMN Healthcare + Randstad can help you gain better visibility, streamline processes and speed the hiring process, please visit the Integrated Talent Solutions webpage.

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