Technology March 23, 2023

Leading Medical Center Creates a Flexible Workforce with an Internal Agency

Case Study

Turnover, vacancies, and the overreliance on agencies have been challenges for healthcare organizations for the past three years.

To overcome these challenges, one of the top academic medical centers in the United States partnered with AMN Healthcare to employ innovative enterprise workforce management approaches, including establishing an Internal Agency Pool.

This resource will walk through an innovative approach to establishing an internal agency, including:

  • How their unique employment model helped with retention as well as return RNs who left back to the organization
  • How they have optimized their use of external agencies and travelers while achieving a 86% RN fill rate consistently over the course of 2022.
  • The strategic, three-layer protocol used to deploy team members
  • What technologies they utilized to centrally manage all staff


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