Ep. 05 | Revolutionizing Healthcare: Leading with Compassionate Connection and Innovation
In this episode, Jamey interviews Dr. Janice Walker, the CNO at Baylor Scott and White Health, where they delve into the transformative power of compassionate connection and innovation in healthcare settings. They explore how the industry is being reimagined and transformed by leadership approaches, technology advancements, and human experiences. They uncover strategies to prevent and mitigate workplace violence to enforce a culture of respect and ensure the well-being and security of individuals everywhere.
(05:17) Prioritizing a Candidate Centric Experience
(14:09) Workplace Violence in Healthcare Settings
(19:47) Beneficial Support Structures
(25:00) Improving Healthcare Environments
(27:40) Leveraging Technology to Predict and Prevent Threats
(34:00) Compassionate Connection
(35:24) Janice’s Challenge
About The Guest
Janice Walker is chief nursing officer (CNO) at Baylor Scott & White Health, the largest not-for-profit health system in Texas. The system’s integrated delivery network includes Baylor Scott & White Health Plan, Baylor Scott & White Research Institute, Baylor Scott & White Quality Alliance and its leading digital health platform, MyBSWHealth. Through 51 hospitals and more than 1,200 access points, including flagship academic medical centers in Dallas, Fort Worth and Temple, the system offers the full continuum of care, from primary to award-winning specialty care, as well as an array of virtual and in-home services.
As CNO, Walker focuses on pursuing excellence in every aspect of patient care through the advancement and integration of professional nursing practices.
Prior to her current role, Walker served in System nursing leadership at the hospital and division level and as chief operating officer at Baylor Scott & White All Saints Medical Center – Fort Worth. Previously, she was vice president/CNO at Texas Health Presbyterian - Wilson N. Jones (Sherman, Texas) and Freeman Neosho Hospital (Neosho, Missouri).
A Johnson & Johnson Wharton Fellow, Walker received her bachelor’s degree in nursing from Henderson State University, and both a master’s of business administration degree in healthcare management and a doctorate in healthcare administration from the University of Phoenix.