Language Services Live Q&A Ep. 6 - Video Remote Interpreting (VRI) Technology
Host: Kristen Burk
Guest: Ivan B., Emmanuel C., Paul C. and Angelina G.
Join us on September 18th at 12:30 CST
In episode six of our AMN Live Q&A series, we tuned in with Ivan, Emmanuel, Paul and Angelina to learn more about Video Remote Interpreting (VRI) Technology. During this live event, our host Kristen dove into discussion with our experts to share tips about using the VRI technology and how to set yourself up for success while being a medical interpreter with AMN Healthcare.
Video Remote Interpreting Jobs
Topics of Discussion:
Why Has VRI Technology Become so Important in the Interpreting Industry?
VRI technology ensures instant access to qualified interpreters, particularly in critical industries like healthcare. It improves communication efficiency and facilitates immediate support where needed.
How Can Interpreters Familiarize Themselves With VRI Platforms?
Emmanuel shared that AMN Healtcare provides extensive training and a practice environment, allowing interpreters to gain confidence in navigating the system and equipment before handling live calls. Training includes hands-on practice and coaching.
What Does a Professional Remote Interpreting Workspace Look Like?
Emmanuel highlighted the need for a distraction-free and HIPAA-compliant environment. This includes good lighting, a professional background, proper posture, and maintaining eye contact during calls.
How Can Interpreters Prepare for and Handle Technical Issues During Calls?
Emmanuel and Paul suggested medical interpreters learn basic troubleshooting techniques like clearing the browser cache, restarting the computer, and checking for scheduled outages. AMN Healthcare also offers 24/7 technical support to assist with any issues.
Do Interpreters Need Advanced Technical Knowledge for VRI?
Both Emmanuel and Paul reassured attendees that only basic computer skills are required. With practice, training, and support from AMN Healthcare, interpreters can easily succeed in VRI jobs.
What Support Is Available for Interpreters at AMN Healthcare?
AMN offers a robust support system, including a dedicated IT team, 24/7 technical assistance, and leads who are ready to guide interpreters whenever needed.
What Are the Benefits of VRI Technology for Clients Like Healthcare Providers?
Angelina Garcia shared that VRI platforms are user-friendly and highly efficient in critical healthcare situations. They provide immediate and effective communication, which is vital for patient care.
What Final Advice Did the Panelists Give to Interpreters Transitioning to VRI?
The panel emphasized the importance of engaging with training resources, practicing frequently, and relying on support systems. Building strong technical preparation and maintaining a professional workspace are key to thriving in this rapidly evolving industry.
