Temple Health: Vendor-Neutral Managed Services Program Revolutionizes Staffing Operations & Cost Management
A vendor-neutral managed services program (MSP) helped Temple University Health System keep a steady 92% fill rate, reduce employee turnover by 4.1% and save $12,250,000 as of 2023. It did this while patient demand kept rising. AMN Healthcare combined data analytics, workforce strategy and recruitment into one technology-forward total talent solution.
Temple University Health System: Philadelphia's 1,020-Bed Academic Health System
Temple University Health System is a 1,020-bed academic health system in Philadelphia. Its mission is to give people access to quality patient care while supporting excellence in medical education and research. Balancing bedside care, teaching and research takes a workforce that can adjust as patient volumes change, and that is where Temple turned to AMN Healthcare.
Temple Health's Staffing Challenge
Temple partnered with AMN Healthcare during the COVID-19 pandemic. Patient demand was climbing, and leaders lacked a clear view of why staffing and costs were inconsistent. They needed reliable data to see where talent was needed, what it cost, and how to build a more balanced workforce.
AMN Healthcare's Vendor-Neutral MSP Solution
We started with the data. Our team combined analytics, workforce strategy and recruitment into a total talent solution. We then prescriptively identified Temple Health's staffing needs. That created a foundation of data guidance and utilization, so Temple could reallocate and balance its workforce based on evidence instead of reacting shift by shift.
In plain terms, a vendor-neutral MSP gives a health system one program to manage its contingent workforce. Leaders get one view of utilization and spend, and they can pull talent from many sources while keeping control of quality and cost.
Results: 92% Fill Rate and $12.25M Saved
As of 2023, Temple Health's results with AMN Healthcare were:
- Fill rate: a steady 92%
- Employee turnover: reduced by 4.1%
- Total cost savings: $12,250,000
- Patient demand: increased throughout the partnership
Holding a 92% fill rate while demand grew shows that better data and planning can stabilize staffing. The turnover reduction matters just as much, because every nurse or clinician who stays lowers future recruiting and onboarding costs.
Lessons for Health Systems Considering a Vendor-Neutral MSP
- Start with utilization data. You can't balance a workforce you can't see.
- Treat staffing and cost as one problem. Fill rate, turnover and spend move together.
- Choose a vendor-neutral model. It opens access to broader talent while keeping oversight in one place.
- Plan ahead. Prescriptive planning helps you move talent before gaps hit patient care.
Access the ebook to see how Temple Health built a balanced workforce, then connect with AMN Healthcare to talk about what a vendor-neutral MSP could do for your health system.
