For organizations like the Ronald McDonald House of Fort Worth, where families from diverse linguistic backgrounds seek solace and support, bridging language barriers makes an impact. Enter AMN Healthcare Language Services, providing solutions and empathy in language interpretation and improving how care is delivered across cultures.

A Story of Impact and Connection

In a heartfelt testimonial, Kayla Went, the Family Support Services Manager at the Ronald McDonald House of Fort Worth, shares the journey to secure dependable, proven language services at her organization. Initially faced with the challenge of communicating with families who speak languages other than English, the organization grappled with ineffective translation tools that hindered meaningful interaction. "We often had to use Google Translate, which wasn't always very helpful," Kayla recalls.  The staff and the families felt their voices were lost in translation.

The introduction of AMN Language Services marked a turning point. With access to qualified medical interpreters at the click of a button, the Ronald McDonald House could finally offer families the personalized and compassionate communication they deserved. Kayla highlights, "With a click of a button, we were connected to somebody who spoke that language. "This seamless, compliant connectivity fostered an environment of understanding and enhanced the experience for both families and staff.

Real Results, Genuine Satisfaction

The testimonial goes beyond narratives, offering tangible results. Approximately 40% of the families in Fort Worth are Spanish-speaking, a demographic that previously faced communication hurdles. With AMN Language Services, these families can now receive the same level of care and attention as English-speaking guests, all thanks to the quick and reliable interpreter connections. "The time we have saved from having these interpreter tools has been huge," Kayla notes, emphasizing the service's operational efficiency.

A Comprehensive Solution for All

AMN Language Services extends far beyond basic translation, offering a comprehensive suite of interpreter solutions that accommodate more than 200 languages through video and audio platforms, as well as in-person interpreters. This vast offering ensures that healthcare providers are equipped to meet the needs of Limited English Proficient (LEP) and Deaf and Hard of Hearing patients, enhancing the quality of care and patient satisfaction. “AMN Language Services provides comfort and peace of mind to both our staff and the families who come to us from all over. We have a lot of families who come from different countries and now they can communicate and connect,” said Kayla.

Join the Journey to Better Communication

Watch the full testimonial video above from the Ronald McDonald House of Fort Worth and witness firsthand the power of effective communication. Kayla's story is a testament to the difference that AMN Language Services can make in healthcare environments.

Explore how we can transform your communication processes with proven solutions and learn why 12 out of 15 top healthcare systems choose us. Watch the testimonial today and learn how your organization can make a massive contribution to health equity in your community. 

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