Hospital to Home Health with Tom Kiesau
In this episode of Elevate Care, Kerry interviews Tom Kiesau, Chief Innovation Officer and Managing Partner at the Chartis Group, where they introduce the concept of hospital-at-home and its place within the care-at-home ecosystem. He clarifies that hospital-at-home suits specific populations and conditions but isn't a full replacement for inpatient care. Tom outlines the patient transition from hospital to home, emphasizing clinical decision-making and the need for staff with acute care experience. The discussion highlights the cost savings and potential for better clinical outcomes with hospital-at-home.
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Timestamps
00:00 Introduction and Overview of Chartis Group
01:21 Understanding Hospital at Home
04:10 Challenges in Changing Clinicians' Mindsets
05:34 Positioning Hospital at Home as a Distinct Care Model
08:23 Staffing Considerations for Hospital at Home Programs
11:09 The Continuum of Hospital at Home Programs
15:54 The Potential Size of the Hospital at Home Market
19:41 The Future of Hospital at Home and Changing Care Delivery Models
25:31 The Role of Reimbursements in Hospital at Home
28:55 The Path to a Fully Scaled Hospital at Home Program
30:21 The Hopeful Future of Healthcare
35:05 Shifting Healthcare Delivery from Reactive to Proactive
40:01 The Role of Consumers and AI in Healthcare
About Tom
Tom Kiesau serves as the firm's Chief Innovation Officer and co-leads the Digital & Technology Transformation Line of Business. Prior to assuming leadership of Digital & Technology Transformation, he led the firm’s Strategy practice. He specializes in the areas of: digital transformation, enterprise strategic planning, clinical partnership development, next-generation service line growth strategy, and economic alignment. Tom has also participated in the development of corporate strategy and product development strategy for multiple integrated business process and technology firms that serve the healthcare industry.
Before joining Chartis, Tom was a Vice President with Apollo Health Street, a healthcare operations and information technology consulting & outsourcing firm, and Alta Resources, a brand-focused customer relationship management (CRM) solution provider. In his leadership role at Alta, he led the development of customer-centric, multi-modal integrated engagement hubs and consumer experiences for some of the world’s most prestigious brands, including Disney, Revlon, UnitedHealth Group, FedEx, S.C. Johnson, Eli Lilly, Johnson & Johnson, and Novartis. Prior to those roles he worked at a leading healthcare revenue cycle management consulting firm, where he served as an Engagement Manager and Methodology Service Line Leader for the Patient Access Practice.
Tom graduated with high honors from the University of Chicago Booth School of Business with a Master of Business Administration concentrating in finance, economics, and strategy. He also holds a Bachelor of Business Administration in information systems analysis and design as well as operations management from the University of Wisconsin, where he graduated with distinction.
Learn more about the Chartis: https://www.chartis.com/
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About Kerry
Kerry Perez leads the design and development of enterprise strategy in addition to overseeing Marketing, Corporate Communications, and Creative Services.
Ms. Perez joined AMN Healthcare in 2007 and has held various roles during her tenure, including recruitment, marketing, innovation, strategy, and M&A. She most recently served as the company’s Vice President of Enterprise Strategy. She also stood up AMN Healthcare's Diligence and Integration Management Office, which led the strategic and functional integration of new acquisitions to drive synergy. She was named among Staffing Industry Analyst’s Top 40 Under 40 in 2021, and she hosts the AMN Healthcare podcast, Elevate Care.
Ms. Perez maintains the guiding principles of being customer obsessed, thinking big and delivering results. She has a passion for mentoring emerging leaders and building effective teams.
Ms. Perez holds a Bachelor of Arts degree in Business Economics and a Bachelor of Arts degree in Communication from the University of California at Santa Barbara. For more than four years, she has served on the board of Dallas-based nonprofit, CitySquare, which focuses on fighting the causes and effects of poverty.