Supplier Clinicians Only Nexus Strike FAQs

ASSIGNMENTS                                                                          

• When will I receive the assignment details?  

Assignment details, including facility location and shift, will be provided at event check-in.. 

• Who do I contact once I am at the facility to find my specific work location? 

Details will be provided by the AMN clinical manager at the time of check-in. If you have questions, contact the AMN clinical manager provided to you.  

• How will I know if my work assignment changes? 

If your work location changes during the strike, you will receive a call to discuss the details. AMN will arrange any necessary changes to your hotel and transportation. 

• Can I skip my meal break and leave my shift early? 

Your well-being is important to us. and we encourage you to use this time to recharge. (Note: If you’re working in California, state law requires that you take a meal break during your shift.) Thank you for your commitment to completing your scheduled shift and supporting patient care. 

• How do I cancel my contract? 

If you have any questions or need to make changes to your assignment, please reach out to your AMN clinical manager or contact your agency. We’re here to support you and help resolve any concerns.  

• What if I’m unable to complete my assignment due to illness or emergency? 

If you are no longer able to continue your assignment, please complete the form below, depending on your location, to initiate cancellation of the remaining assignment period. Be sure to indicate the reason and your last day worked. A Clinical Manager will follow up with you if there are any questions or needs clarification.

 • Northern California

 • Southern California

 • Hawaii

• What happens if the strike ends while I am on assignment? 

If we learn that the client and union reach an agreement, we’ll notify you as soon as possible with instructions. You’ll continue to work your shift(s) until the staff is scheduled to return to work. 

• What facility will I be scheduled to work at, and when will I receive the assignment details? 

The facility you will work at is not determined until the strike notice is received. You will be provided with your work schedule, including facility location and assigned shifts, at event check-in a few days before the event starts. 

• What shifts will I be working?  

Strike shifts can include day, night, and sometimes mid shifts, varying by worksite. Shifts may be 8, 10, or 12 hours long. You will receive your specific schedule at check-in before the strike begins. 

• Once I sign my contract, am I guaranteed a position?  

While signing a contract is an important step, it does not guarantee placement. Due to the nature of strike events, circumstances can change quickly, and you may be removed from the event at any time before the start date. 

• Who do I contact if I have time off requests?  

During strike events, we appreciate your flexibility and willingness to help where you’re needed most. Due to the critical need to provide continuity of care during strike events, time off is typically not granted. Please reach out to your AMN clinical manager to discuss scheduling requests.  

• What is the dress attire? 

Dress code will be provided by the client prior to your travel day and will be included on your arrival instructions.  

• What color scrubs are allowed?  

The color of scrubs will be provided by the client prior to your travel day and will be included on your arrival instructions.  

• What are the hours of operations for the worksites?  

You will receive your work schedule at check-in a couple days prior to the start of the event. All applicants must be flexible by committing up to 12 hours per day and floating to units in which they are qualified to work.  

• Are weekend shifts required?  

If the worksite you are scheduled to work at is open on the weekends, you will need to be available to work if needed.  

PAY & EXPENSES

Who do I call if I have questions about my payroll? 

Please call your agency payroll hotline: 

• When will I receive my pay?  

Please contact your agency payroll hotline: 

• Will I be paid for completing the HealthStream onboarding training? How do I submit my time? 

You will be paid for the time spent completing your required HealthStream modules, based on your agency’s approved process.  If you have questions about how to record or verify that time, contact your agency’s timekeeping or payroll team for assistance. Returning crisis workers who previously completed valid HealthStream training and were not assigned new modules will not have new training hours to record. 

TIMEKEEPING

• I tried entering my time in the Compass app but wasn’t able to do so.  

If you are experiencing time entry issues with the Compass mobile app, try using the web version of Compass, which has the latest time entry features live and ready for use, or contact your agency payroll hotline. General support for the Compass app is available on the Strike Hotline at (800) 458-8973. 

• How will I submit my hours for orientation and online modules?  

You will access the orientation timesheet using the AMN Compass app through the menu bar. 

• How will I submit my hours for my strike shifts?  

You will use the AMN Compass app to record your hours worked while at the hospital. The timesheet will be available on the first day of the strike and must be saved daily. 

GROUND TRANSPORTATION

• Who do I contact if I have trouble booking my flight through the AMN Strike Travel link?  

Call our Strike Hotline at 800-458-8973 to reach a team member dedicated to assisting with flight issues. 

• When will I receive my arrival instructions?  

Arrival instructions are emailed the night before your designated travel date. Please ensure you opt in to all communications to receive these instructions. 

• Am I responsible for paying for my flights to and from the event?  

No. AMN covers the full cost of your flights. 

• Can I book my own flight and get it reimbursed?  

No. You must book your flight using the link provided to you by the AMN Strike Travel team. 

• When will I receive my travel itinerary? 

If you are flying, you will receive a link to book your travel about 24–48 hours after you confirm your availability to support the full event and your ability to arrive on the scheduled travel date. 

• What does the red hand/travel hold mean in the Compass app?  

The red hand icon or ‘Travel HOLD’ status means that travel for the assignment has not been approved yet for anyone. Once travel is officially approved, your status will update in the app to ‘CLEAR to TRAVEL,’ letting you know it’s time to make your arrangements. 

• How do I know my hotel assignment? 

Your hotel confirmation will be provided in person during Induction & Orientation at the housing station. If you have any questions or need more details, contact the AMN Ambassador at your hotel or call the Strike Hotline at 800-458-8973. We’re here to make sure you’re comfortable and informed. 

• Can I fly in from outside of the USA? 

AMN will only cover airfare for domestic flights within the United States. 

• What do I need to bring to check-in to my hotel?  

All who are approved to work at the event will be provided with a Housing Authorization form at the end of the check-in process.  You will need to provide a valid government-issued ID and comply with the hotel policies.  At the discretion of the hotel, it may be necessary to place a credit card on file for incidental charges at the time of check-in.  

• Will transportation be provided from the hotel to the facility daily during the event? 

Yes, optional transportation will be provided from your resident hotel to the facility and back during the event. Utilizing our transportation is optional and is available at no cost to you.   

• Can I drive myself to the facility during the event?  

Yes.  Specific instructions on where to park will be provided the day before the event starts.  If you drive yourself, make sure to notify an AMN team member daily, so we can make sure you are accounted for and have an accurate roster.    

• Can I opt out of the hotel provided and be reimbursed for it?  

No.   

• Can I bring my family?  

Although we do not recommend it, you are allowed to have a family member stay with you as long as it’s within the approved hotel guidelines.   

• Can I bring my pet?  

We adhere to hotel policies regarding pets and will not know your assigned hotel until you arrive. This may affect your ability to use our housing provided. We recommend leaving your pet at home unless it is a service animal. 

• Are microwaves/refrigerators/kitchens provided? 

AMN partners with many hotel brands and cannot guarantee specific amenities. We recommend asking the hotel at check-in if they can accommodate your requests. It will be up to the hotel to offer the amenities if available, and there may be a charge that would be at your own expense. 

TRAVEL & HOUSING

• Who do I contact if I have trouble booking my flight through the AMN Strike Travel link?  

Call our Strike Hotline at 800-458-8973 to reach a team member dedicated to assisting with flight issues. 

• When will I receive my arrival instructions?  

Arrival instructions are emailed the night before your designated travel date. Please ensure you opt in to all communications to receive these instructions. 

• Am I responsible for paying for my flights to and from the event?  

No. AMN covers the full cost of your flights. 

• Can I book my own flight and get it reimbursed?  

No. You must book your flight using the link provided to you by the AMN Strike Travel team. 

• When will I receive my travel itinerary? 

If you are flying, you will receive a link to book your travel about 24–48 hours after you confirm your availability to support the full event and your ability to arrive on the scheduled travel date. 

• What does the red hand/travel hold mean in the AMN Passport or Compass app? 

The red hand icon or ‘Travel HOLD’ status means that travel for the assignment has not been approved yet for anyone. Once travel is officially approved, your status will update in the app to ‘CLEAR to TRAVEL’, letting you know it’s time to make your arrangements. 

• How do I know my hotel assignment? 

Your hotel confirmation will be provided in person during Induction & Orientation at the housing station. If you have any questions or need more details, contact the AMN Ambassador at your hotel or call the Strike Hotline at 800-458-8973. We’re here to make sure you’re comfortable and informed. 

• Can I fly in from outside of the USA? 

AMN will only cover airfare for domestic flights within the United States. 

• What do I need to bring to check-in to my hotel?  

All who are approved to work at the event will be provided with a Housing Authorization form at the end of the check-in process.  You will need to provide a valid government-issued ID and comply with the hotel policies.  At the discretion of the hotel, it may be necessary to place a credit card on file for incidental charges at the time of check-in.  

• Will transportation be provided from the hotel to the facility daily during the event? 

Yes, optional transportation will be provided from your resident hotel to the facility and back during the event. Utilizing our transportation is optional and is available at no cost to you. 

• Can I drive myself to the facility during the event?  

Yes.  Specific instructions on where to park will be provided the day before the event starts.  If you drive yourself, make sure to notify an AMN team member daily, so we can make sure you are accounted for and have an accurate roster.    

• Can I opt out of the hotel provided and be reimbursed for it?  

No.   

• Can I bring my family?  

Although we do not recommend it, you are allowed to have a family member stay with you as long as it’s within the approved hotel guidelines.   

• Can I bring my pet?  

We adhere to hotel policies regarding pets and will not know your assigned hotel until you arrive. This may affect your ability to use our housing provided. We recommend leaving your pet at home unless it is a service animal. 

• Are microwaves/refrigerators/kitchens provided? 

AMN partners with many hotel brands and cannot guarantee specific amenities. We recommend asking the hotel at check-in if they can accommodate your requests. It will be up to the hotel to offer the amenities if available, and there may be a charge that would be at your own expense. 

• Why does AMN occasionally move crisis workers to different hotels?

Hotel moves may occur when our contracted room blocks end, when hotels reach capacity, or when availability in the area changes. When a move is required, AMN selects the safest and most appropriate option available and communicates changes as early as possible.

• What level of accommodation is provided during a strike assignment?

AMN provides safe, clean, single-occupancy hotel rooms in reputable properties close to the worksite when possible. Amenities can vary based on what is available in the local market, but all locations are vetted to meet AMN’s quality and safety standards.

• Will extended-stay amenities such as kitchenettes or in-room laundry be available?

While some hotels may offer extended-stay features, these amenities are not guaranteed and depend on availability in the region. You are welcome to request amenities from the front desk, but any charges related to these items will be at your own expense. Our priority is to secure appropriate, safe housing for all clinicians.

• Will I be placed in an extended-stay hotel if the strike event lasts multiple weeks?

Extended-stay hotels are used when they are available and able to support large team blocks, but they cannot be guaranteed for any assignment length.

• Can stay in a different hotel or choose my own lodging?

You may self‑house at your own expense. AMN cannot reimburse for lodging outside our housing policy as outlined within your Professional Services Agreement. AMN‑provided accommodations cannot be substituted.

• Can I request a different hotel so that’s closer to my worksite?

All hotels have been carefully chosen to ensure they are conveniently located near our worksites and within a practical travel distance. We are unable to fulfill requests for accommodations to specific locations.

INDUCTION & ORIENTATION

• What is Induction & Orientation (I&O)? 

I&O is often a two-day process designed to ensure you are fully prepared for your strike assignment. Day 1 focuses on check-in and completing required paperwork and credentialing. Day 2 is dedicated to orientation with your assigned unit and finishing any outstanding items. You can save time by uploading credentialing documents and completing online modules in advance. 

Day 1: Induction & Check-In

• Arrival & Stations: Upon arrival, you’ll check in at several stations:  

 ➜ Welcome Desk: Present your ID, emergency contact, and signed contract/arbitration agreement. 

 ➜ Clinical Station: Receive your orientation schedule and event details. 

 ➜ Credentialing: Submit any outstanding documents. 

 ➜ Client Station: Get your badge and complete required modules. 

 ➜ Payroll: Learn about pay, reimbursements, and ask payroll questions. 

 ➜ Housing: Receive hotel and transportation information. 

Day 2: Orientation

• Unit Orientation: You’ll spend the day with your assigned unit, completing any outstanding requirements (such as drug screening, modules, or fit testing) to ensure you’re ready to start. 

• Final Steps: If you missed anything on Day 1, you’ll have time to complete it today. 

What should I bring to check-in? 

Bring all required documents in physical form, including your ID, signed contract, emergency contact information, and any outstanding credentialing paperwork, even if you’ve uploaded them previously. Please be sure to complete all assigned online modules to help decrease the time you’ll spend onsite in orientation. 

• How long will check-in take? 

The process can take several hours, depending on what you’ve completed in advance. Some items must be finalized onsite, so plan for a half day or more. 

• What if I’m missing a document or credential? 

You’ll have the opportunity to complete outstanding items during I&O. Our staff will guide you through each step. 

• How is a strike assignment different from my usual assignments? 

Strike assignments move at a faster pace, involve more participants, and require additional steps for credentialing, payroll, and logistics. Expect more waiting and be prepared for last-minute changes. Our team is here to support you every step of the way. 

HYPERTRACK

• What is HyperTrack? 

HyperTrack is a secure, opt‑in location service integrated with the AMN Passport and Compass app that helps AMN respond quickly if a crisis worker is unreachable or needs assistance during a strike assignment. It’s widely used in mobile workforce settings to improve safety. 

• Why is it being used? 

We’re piloting HyperTrack at strike events to enhance crisis worker safety. When you choose to enable it at check‑in, a small AMN safety team can view your location only as a last resort if there’s a safety concern. It’s optional for this event, has limited access, and data is removed shortly after the assignment ends. HyperTrack does not connect to timekeeping or pay. 

• Do I have to turn it on to work the event? 

No. Participation is optional for this event and does not impact your assignment or eligibility. Future events may set different requirements, and we’ll communicate clearly if that changes. 

• When and how do I enable it? 

You’ll be prompted at the welcome/check-in station to enable it in the AMN Passport/Compass app. Follow the onscreen steps to allow location services; team members will assist if you have questions. 

• What is the information used for? 

Only for safety-related situations, such as a missed check-in, an unreachable clinician, or concern for wellbeing. It is not used for scheduling, timekeeping, or pay.  

• Who can see my location? 

Access is limited to a small, authorized AMN administrator group for safety purposes.  

• How long is data kept? 

Location data is retained only briefly and then deleted shortly after the assignment concludes.  

• Does HyperTrack affect my pay or timesheets? 

No. HyperTrack is not connected to payroll or timekeeping. Use the AMN Passport or Compass app time entry as directed.  

• Can I turn it off later? 

Yes. You may disable location services at any time. For this event, opting out does not affect your assignment. The feature deactivates automatically when your assignment ends. 

WORKWISE COMPASS

• What is WorkWise Compass?  

WorkWise Compass, often just referred to as Compass, is the mobile/web platform used by crisis workers from agencies other than AMN Healthcare for strike event logistics, credentialing, travel, and timekeeping. 

• What can I do in Compass?  

You can view profile, placement details, upload credentials, set travel preferences, check in, view schedules, and submit time. 

• Will I receive notifications?  

Yes, via app, email, and SMS. Keep notifications turned on in Compass. 

• Why can’t I see my timesheet in Compass? 

You must complete the Clinical Check-In Page before timesheets are visible in Compass. This is also a station at Induction & Orientation. 

• What if there are issues with WorkWise Compass?  

If you are experiencing issues with the Compass mobile app, try using the web version of Compass, which has the latest time entry features live and ready for use, or contact your agency payroll hotline listed below. General support for the Compass app is available on the Strike Hotline at (800) 458-8973.

MISCELLANEOUS

• Who do I contact if I have issues while onsite?  

Contact the AMN Ambassador at your hotel or call the Strike Hotline at 800-458-8973 if you have questions about logistics such as housing and transportation. AMN Clinical Managers also are available at your assigned facility to assist you with scheduling questions and call-outs (sick, late, etc.). 

• Do I need to keep calling in to get updates for any event?  

No. Please ensure notifications are enabled in the AMN Compass mobile app. You’ll receive updates there first. 

• If I’ve opted out of communications from AMN, how do I opt back in?  

A strike recruiter can send you a link via email where you can opt back in to receive our communications.