AMN Clinicians Only Nexus Strike FAQs

ASSIGNMENTS                                                                          

• When will I receive the assignment details?  

Assignment details, including facility location and shift, will be provided at event check-in.. 

• Who do I contact once I am at the facility to find my specific work location? 

Details will be provided by the AMN clinical manager at the time of check-in. If you have questions, contact the AMN clinical manager provided to you.  

• How will I know if my work assignment changes? 

If your work location changes during the strike, you will receive a call to discuss the details. AMN will arrange any necessary changes to your hotel and transportation. 

• Can I skip my meal break and leave my shift early? 

Your well-being is important to us. and we encourage you to use this time to recharge. (Note: If you’re working in California, state law requires that you take a meal break during your shift.) Thank you for your commitment to completing your scheduled shift and supporting patient care. 

• How do I cancel my contract? 

If you have any questions or need to make changes to your assignment, please reach out to your AMN clinical manager or contact your agency. We’re here to support you and help resolve any concerns.  

• What if I’m unable to complete my assignment due to illness or emergency? 

If you are no longer able to continue your assignment, please complete the form below, depending on your location, to initiate cancellation of the remaining assignment period. Be sure to indicate the reason and your last day worked. A Clinical Manager will follow up with you if there are any questions or needs clarification.

 • Northern California

 • Southern California

 • Hawaii

• What happens if the strike ends while I am  on assignment? 

If we learn that the client and union reach an agreement, we’ll notify you as soon as possible with instructions. You’ll continue to work your shift(s) until the staff is scheduled to return to work. 

• Do I have an assigned recruiter for strike events?  

No, recruiters are not assigned to individual healthcare professionals for strike events. Instead, a strike recruitment team is available via hotline to assist with any questions or concerns. 

• What facility will I be scheduled to work at, and when will I receive the assignment details?  

The facility you will work at is not determined until the strike notice is received. You will be provided with your work schedule, including facility location and assigned shifts, at event check-in a few days before the event starts. 

• What shifts will I be working?  

Strike shifts can include day, night, and sometimes mid shifts, varying by worksite. Shifts may be 8, 10, or 12 hours long. You will receive your specific schedule at check-in before the strike begins. 

• Once I sign my contract, am I guaranteed a position?  

While signing a contract is an important step, it does not guarantee placement. Due to the nature of strike events, circumstances can change quickly, and you may be removed from the event at any time before the start date. 

• Who do I contact if I have time off requests?  

During strike events, we appreciate your flexibility and willingness to help where you’re needed most. Due to the critical need to provide continuity of care during strike events, time off is typically not granted. Please reach out to your AMN clinical manager to discuss scheduling requests.  

• What are the next steps after I sign up for an event?  

Pre-strike notice:  Make sure that your profile is up to date, make sure that you download AMN Passport and turn on notifications.  Once we receive an official strike notice, it will be posted on the app, and you can sign up directly there.  

Post strike notice:  After you confirm your availability, we’ll send a link where you can book your own flight.  Once you confirm your itinerary, your contract will be posted for you to review and sign, and you will begin to work with your credentialing analyst (CA) to complete your credentialing packet to get good to go. 

• When will I receive my contract?  

Your contract will be available for signature in the AMN Passport app once you are confirmed for the event. 

• Can I share the details of my assignment?  

As outlined in your Professional Services Agreement, you have agreed not to discuss the nature of your assignment with AMN.  You must maintain patient confidentiality and adhere to all privacy laws, indicated by HIPPA. To maintain safety, when working or out in the city, refrain from disclosing the details of your assignment (facility, client name, hotel name, etc.) as well as sharing the nature of your travel.  

• What is the dress attire? 

Dress code will be provided by the client prior to your travel day and will be included on your arrival instructions.  

• What color scrubs are allowed?  

The color of scrubs will be provided by the client prior to your travel day and will be included on your arrival instructions.  

• What are the hours of operations for the worksites?  

You will receive your work schedule at check-in a couple days prior to the start of the event. All applicants must be flexible by committing up to 12 hours per day and floating to units in which they are qualified to work.  

• Are weekend shifts required?  

If the worksite you are scheduled to work at is open on the weekends, you will need to be available to work if needed.  

• When will I receive my contract?  

Your contract will be available for signature in the AMN Passport app once you are confirmed for the event. 

CREDENTIALING & TRAINING

• How do I know if I’m cleared to work? 

You’ll receive an email on arrival day to confirm your credentialing is complete (and you can skip the line!) or if anything is missing. If there are any outstanding requirements, please complete them quickly so you can focus on caring for patients.  

• If I worked Symphony, am I already cleared to work?  

We are reviewing credentials for all returning crisis workers to ensure their documentation is complete or if any updates are  needed. You’ll receive an email on arrival day to confirm your credentialing is complete (and you can skip the line!) or if anything is missing. If you are not eligible to begin work by strike day one, a credentialing team member will notify you the night prior to the start of the assignment. 

• If I worked Symphony, do I need to complete any HealthStream modules?  

We encourage all crisis workers—both new and returning—to check their HealthStream To-Do lists for any training modules. If you think you’ve already completed a module, please let us know so we can help resolve any discrepancies. 

• Should I start working on my compliance items?  

You may upload any available documents to AMN Passport, which will help reduce your wait time at induction and orientation. Please wait for your credentialing analyst (CA) to contact you before scheduling appointments for any missing documents. 

• What are the next steps for credentialing after I sign up for an event?  

After signing up, watch for an email from your credentialing analyst (CA). They primarily communicate via email, as they are an offshore team, making written communication easier. 

• Can I travel to the event if I am not 100% compliant?  

Unless instructed otherwise, you may travel with some outstanding requirements. Your credentialing analyst (CA) will inform you which items can be completed upon arrival at check-in. 

• What documents should I bring to the event?  

We recommend bringing copies of all licenses, certifications, vaccinations, and other compliance documents you have on hand (e.g., physical, TB test). 

• What if I’m not compliant by my start date? 

To ensure a smooth start to your assignment, please make sure to complete all compliance items listed in AMN Passport. You’ll need to be 100% compliant before beginning your assignment. If your compliance is not finalized by your intended start date, your assignment may be canceled, and you’ll be responsible for your own return travel arrangements.  

• If I am canceled, will I be compensated for work I’ve done to complete compliance items, such as background check, physical, TB, etc.?  

While completing your compliance packet ensures you're fully prepared to work at the event, please note that if your assignment is canceled before you begin, compensation for time spent on compliance cannot be provided.    

• Will I be reimbursed for completing specific compliance items that I scheduled on my own? Physical, TB, etc. 

No. Our credentialing team will set up any compliance items that are needed and you will not have to pay out of pocket.  If you decide to complete it on your own, you will not be reimbursed.  Our recommendation is if you have it on hand, upload it.  If you do not, wait until the credentialing team member schedules it.  

• If I upload a document to my profile via AMN Passport (license, cert, complete a SCL), are you able to view it immediately on your end as a recruiter?  

We will be able to view your uploaded documents within 24 hours after submission.  

• Is a COVID vaccination required? 

Every event and client differs on specific requirements. Your credentialing analyst will be able to advise if a COVID vaccination is required to become fully compliant 

PAY & EXPENSES

• Who do I call if I have questions about my payroll? 

Call the Strike Hotline at (800) 458-8973  

• When will I receive my pay?  

• Your strike shifts will be processed the following business day after your shift ends and your hours are entered in AMN Passport app. Payment will be made in the method that you’ve updated in ADP Workforce Now. 

• If you select direct deposit, please allow 1-2 business days for it to post to your account. If you select a live check, it will be mailed to the address we have on file. 

• How long does it take for my payment to post to my bank account?  

If you elect to receive direct deposit, please allow 1-2 business days for your bank to post the payment to your account. 

• When will I be paid for time spent on orientation and training modules? 

Your orientation hours will be paid on the Friday following the end of the pay week or the following week after we receive your timecard. (Online modules are not expected to take more than 13.50 hours to complete, and orientation with the client is not expected to take more than 12 hours to complete based on specialty.) 

• When will time worked on a holiday be processed? 

Shifts worked on a holiday are processed on the next business day. 

• My shift was canceled by the facility. Will I be paid for the canceled shift? 

If your shift was canceled by the facility because of roster changes, you’ll still receive payment for your guaranteed hours and your per diem. We appreciate your flexibility and will make sure these payments are included in your Friday reconciliation check. Please refer to your Professional Services Agreement for additional information. 

• Do I get reimbursed for my meals? 

To make things easier for you, meal expenses are covered by a daily per diem, which is included in your Friday reconciliation check. You don’t need to submit receipts – just use your per diem for food purchases. 

• Will I be paid for completing the HealthStream onboarding training? How do I submit my time? 

Yes. Time spent completing required HealthStream onboarding modules is paid. However, your timesheet for online modules and orientation will not be available until you have checked in onsite and been marked as “arrived.”  Once that happens, you can enter the hours you completed for both activities. We expect these modules will not take longer than 20 hours. 

Note: 

• Crisis Workers who do not check in or work the event are not eligible for payment for online modules. 

• Returning Crisis Workers who are not assigned new modules for this event will not have additional HealthStream time to record. 

• What is included in my compensation (aka package)?  

Your compensation includes hourly pay for all hours worked, including overtime and double time as required by state law. A daily meal per diem is provided and paid out weekly. You will also be paid for any required online modules and orientation, with rates outlined in your contract. Payment methods vary by state, but most pay is issued via direct deposit or mailed check at the end of the event or after the first week if the assignment is indefinite. Reimbursements for mileage or baggage will be processed within 14 days after  submission using the AMN Passport app. 

• What else is provided outside of pay?  

In addition to pay, we provide a single-occupancy hotel room for the duration of the event, along with optional transportation from the airport to the hotel and daily to and from the worksite. 

• How and when will I receive my pay and reimbursements?  

Hourly pay is issued daily via direct deposit or mailed check, while all other pay is provided at the end of the event or after the first week if the assignment is indefinite. Reimbursements for mileage or baggage will be processed within 14 days after submission using the AMN Passport app. 

• What do I receive for reimbursement? 

If you flew to the event, you will be reimbursed for 1 checked bag each way (2 checked bags for an event 5+ days). If you drove, you will be reimbursed the IRS mileage amount up to $500 each way. 

• How do I submit for my reimbursement? 

You can submit your reimbursement through AMN Passport using the travel reimbursement form on the strike assignment page. 

• When will I receive payment for my reimbursements? 

Reimbursements are generally paid within 14 days of receiving the submitted form. 

• What additional pay is included? 

You will receive $50 per day for meals beginning orientation day and through the end date of your assignment along with a $5 weekly cell phone reimbursement. 

• When do I receive the additional pay? 

Meals per diem, cell phone reimbursement and guaranteed work week pay (if applicable) is paid on the Friday following the end of the pay week.  

• What does guaranteed work week (GWW) mean? 

Guaranteed work week means that you are guaranteed to be scheduled a minimum number of hours in a week.  If you are not scheduled the minimum hours in a week (and are available to work), you will be paid the guaranteed minimum hours.  

• How are guaranteed hours paid?  

You must be available and eligible for all assigned hours to receive guaranteed work week (GWW) pay. If you call out for a scheduled shift, you won’t be eligible for guaranteed pay that week. If we can’t schedule you for all your guaranteed hours, you’ll be paid up to the required weekly hours. All hours worked—including regular, overtime, double time, and call back—count toward your guaranteed hours. GWW pay is included in your weekly paycheck at your regular pay rate. 

• When does guaranteed work week pay apply? 

You must be fully credentialed, available for your scheduled shift, and work at least one scheduled shift during the work week in order to receive guaranteed work week pay. 

• Is the pay negotiable?  

Pay rates for strike assignments are determined at the time of strike notice and are set to ensure fairness and competitiveness. These rates are typically higher than other job postings available and are designed to be very attractive. If you have any questions or would like to share feedback about pay, please feel free to reach out to our recruitment hotline.  

• Why is there a pay range posted? Why can’t I get the high end of the range?  

The pay range is provided to give you an idea of what your pay would be for an assignment. Official pay rates are established at strike notice and will be posted on your contract for review once you have confirmed your availability and travel arrangements.  

• What if I do not enroll in Direct Deposit?  

You will be mailed a check sent to the address we have on file associated with your account.  You can find this by logging in to AMN Passport app.

• Do you reimburse luggage costs?  

Yes, bags will be reimbursed based on the number of days assigned. Receipts which include proof of payment must be uploaded to the AMN Passport app for reimbursement. Overweight bags will not be reimbursed. 

• 3 days or less: 1 checked bag will be reimbursed (up to 50 lbs.) 

• 4+ days: 2 checked bags will be reimbursed (up to 50 lbs. each) 

• Will the cost of my transportation to and from my originating (home) airport be covered? 

No, transportation to/from other destinations, including your home is not reimbursable. 

• Can I drive myself to the event, and do you reimburse me for mileage?  

Yes, mileage will be reimbursed at the IRS standard rate, up to a maximum of $500 per direction for one round trip between your Home and Destination.  

• Do I get paid when I board the shuttle to my daily shift?  

No. You will be paid when you arrive and clock into your shift at the worksite. The transportation provided is an optional service provided to you.

• If AMN covered my flight and I rented a vehicle instead of using the shuttle, will AMN cover hotel parking? 

No. AMN will only cover hotel parking if if you elected to drive to the event versus fly. 

• Will I be paid for transportation time and mileage to and from work? 

No 

• Will parking at the airport be covered? 

No.  

• Will parking at the hotel be covered? 

Parking will be paid for by AMN at the check-in location and at the residential hotel for workers who were approved to drive their own vehicle to the event. Parking outside of these locations will not be paid for or reimbursed.  

PAYROLL FORMS

• How do I update my direct deposit and tax forms? 

Updating Direct Deposit 

• Log in to your ADP Workforce Now account www.workforcenow.adp.com     

• Navigate to the "Pay" section. 

• Click on the "Direct Deposit" tile. 

• To add a new account, click "Add an Account". If you already have an account set up, click "Update Direct Deposit" and then "Add an Account". 

• Enter your bank’s 9-digit routing number and your bank account number twice to confirm. 

• Select the amount or percentage of your pay you want to deposit into this account. 

• Choose the account type (Checking or Savings) and optionally name the account. 

• Review the details, accept the terms and conditions, and click "Done". 

• Click "Save" at the bottom of the page to finalize your changes 

Updating Tax Forms 

• Log in to your ADP Workforce Now account. 

• Navigate to the "Myself" tab. 

• Select "Pay" and then "Tax Withholding". 

• Click on "Edit" to update your federal or state tax withholding forms (W-4). 

• Follow the prompts to enter your new tax information. 

• Review and submit your change 

• What is the deadline to update my payroll forms? 

The deadline to update your payroll forms is the Friday prior to strike day one.  

• How do I register an account in ADP Workforce Now? 

Obtain a Registration Code: a registration code was emailed to all new candidates to the email address we have on file. If you don't have one, contact Customer Support (800) 458-8973 to have one reissued. 

• Visit the Registration Page: Go to the ADP Workforce Now registration page. 

• Start Registration: 

  ➜ Click on "New User? Get Started" to begin the process. 

  ➜ Select “I have a registration code” 

  ➜ Enter your registration code sent to you via email from ADP Workforce Now and click "Next." 

• Verify Your Identity: Follow the prompts to verify your identity. This may include entering personal information such as your name, date of birth, and  Social Security number. 

  ➜ Create Your Credentials: 

  ➜ Choose a User ID and password. 

  ➜ Select and answer security questions for account recovery purposes. 

• Enter Contact Information:  Provide your email address and phone number. 

• Activation Code:  You may receive an activation code via email or text. Enter this code to complete the registration. 

• Review and Complete:  Review your information to ensure everything is correct. 

• Am I able to access and update my account using the ADP mobile app? 

No. The ADP mobile app is not available to access or update your account information. 

TIMEKEEPING

• I tried entering my time in the AMN Passport but wasn’t able to do so.  

Our payroll team is ready to assist and prioritize getting your hours entered. Call the Strike Hotline at (800) 458-8973 or email strikecustomersupport@amnhealthcare.com. 

• How will I submit my hours for orientation and online modules?  

You will access the orientation timesheet using the AMN Passport app through the menu bar. 

• How will I submit my hours for my strike shifts?  

You will use the AMN Passport app to record your hours worked while at the hospital. The timesheet will be available on the first day of the strike and must be saved daily. 

• Who approves timesheets?  

Hours submitted for online modules and skills training during induction do not require approval. Strike shifts will require approval from a Kaiser Permanente leader, which can be obtained in two ways:  

• Online portal: Use the online portal to request approval from a Kaiser Permanente leader.  

• In Person: Ask a Kaiser Permanente leader approve your hours using the app on your phone.  

GROUND TRANSPORTATION

• When can I expect confirmation of my transportation between my hotel and worksite? 

Once you are assigned a worksite and hotel, you will receive an email with information regarding our optional transportation. In general, buses or shuttles will depart approximately one hour before shift. If you are staying at a hotel with a smaller number of crisis workers, you may be instructed to take an Uber. (Additional details and links will be provided.) 

• What if I miss my scheduled shuttle or one doesn’t arrive at the expected time? 

You are responsible for getting to your shift on time. The shuttle transportation is provided as an optional service to you. If the shuttle is late, the AMN ambassador will provide further instructions. 

• What are the instructions for using a bus or shuttle?  

• You must wear your Kaiser Permanente (KP) badge to board a designated bus/shuttle.  

• Open your AMN Passport app and navigate to your electronic QR code (badge) to board the bus  

• Before departing, please confirm with the shuttle driver that its destination is your assigned worksite.  

• Can I choose between using Uber or the bus/shuttle? 

Once you are assigned a worksite and hotel, you will receive an email with information regarding our optional transportation service. If you are staying at a hotel with a smaller number of crisis workers, you may be instructed to take an Uber. (Additional details and links will be provided.) 

• How do I arrange my transportation home following my assignment?  

You will receive an email with a link to book your transportation.  

• What if I need help with another transportation issue? 

Contact your AMN Ambassador at the hotel or contact the Strike Hotline 800-458-8973. 

TRAVEL & HOUSING

• Who do I contact if I have trouble booking my flight through the AMN Strike Travel link?  

Call our Strike Hotline at 800-458-8973 to reach a team member dedicated to assisting with flight issues. 

• When will I receive my arrival instructions?  

Arrival instructions are emailed the night before your designated travel date. Please ensure you opt in to all communications to receive these instructions. 

• Am I responsible for paying for my flights to and from the event?  

No. AMN covers the full cost of your flights. 

• Can I book my own flight and get it reimbursed?  

No. You must book your flight using the link provided to you by the AMN Strike Travel team. 

• When will I receive my travel itinerary? 

If you are flying, you will receive a link to book your travel about 24–48 hours after you confirm your availability to support the full event and your ability to arrive on the scheduled travel date. 

• What does the red hand/travel hold mean in the AMN Passport app?  

The red hand icon or ‘Travel HOLD’ status means that travel for the assignment has not been approved yet for anyone. Once travel is officially approved, your status will update in the app to ‘CLEAR to TRAVEL,’ letting you know it’s time to make your arrangements. 

• How do I know my hotel assignment? 

Your hotel confirmation will be provided in person during Induction & Orientation at the housing station. If you have any questions or need more details, contact the AMN Ambassador at your hotel or call the Strike Hotline at 800-458-8973. We’re here to make sure you’re comfortable and informed. 

• Can I fly in from outside of the USA? 

AMN will only cover airfare for domestic flights within the United States. 

• What do I need to bring to check-in to my hotel?  

All who are approved to work at the event will be provided with a Housing Authorization form at the end of the check-in process.  You will need to provide a valid government-issued ID and comply with the hotel policies.  At the discretion of the hotel, it may be necessary to place a credit card on file for incidental charges at the time of check-in.  

• Will transportation be provided from the hotel to the facility daily during the event? 

Yes, optional transportation will be provided from your resident hotel to the facility and back during the event. Utilizing our transportation is optional and is available at no cost to you.   

• Can I drive myself to the facility during the event?  

Yes.  Specific instructions on where to park will be provided the day before the event starts.  If you drive yourself, make sure to notify an AMN team member daily, so we can make sure you are accounted for and have an accurate roster.    

• Can I opt out of the hotel provided and be reimbursed for it?  

No.   

• Can I bring my family?  

Although we do not recommend it, you are allowed to have a family member stay with you as long as it’s within the approved hotel guidelines.   

• Can I bring my pet?  

We adhere to hotel policies regarding pets and will not know your assigned hotel until you arrive. This may affect your ability to use our housing provided. We recommend leaving your pet at home unless it is a service animal. 

• Are microwaves/refrigerators/kitchens provided? 

AMN partners with many hotel brands and cannot guarantee specific amenities. We recommend asking the hotel at check-in if they can accommodate your requests. It will be up to the hotel to offer the amenities if available, and there may be a charge that would be at your own expense. 

• Why does AMN occasionally move crisis workers to different hotels?

Hotel moves may occur when our contracted room blocks end, when hotels reach capacity, or when availability in the area changes. When a move is required, AMN selects the safest and most appropriate option available and communicates changes as early as possible.

• What level of accommodation is provided during a strike assignment?

AMN provides safe, clean, single-occupancy hotel rooms in reputable properties close to the worksite when possible. Amenities can vary based on what is available in the local market, but all locations are vetted to meet AMN’s quality and safety standards.

• Will extended-stay amenities such as kitchenettes or in-room laundry, be available?

While some hotels may offer extended-stay features, these amenities are not guaranteed and depend on availability in the region. You are welcome to request amenities from the front desk, but any charges related to these items will be at your own expense. Our priority is to secure appropriate, safe housing for all clinicians.

• Will I be placed in an extended-stay hotel if the strike event lasts multiple weeks?

Extended-stay hotels are used when they are available and able to support large team blocks, but they cannot be guaranteed for any assignment length.

• Can I stay in a different hotel or choose my own lodging?

You may self‑house at your own expense. AMN cannot reimburse for lodging outside our housing policy as outlined within your Professional Services Agreement. AMN‑provided accommodations cannot be substituted.

• Can I request a different hotel so that’s closer to my worksite?

All hotels have been carefully chosen to ensure they are conveniently located near our worksites and within a practical travel distance. We are unable to fulfill requests for accommodations to specific locations.

INDUCTION & ORIENTATION

• What is Induction & Orientation (I&O)? 

I&O is often a two-day process designed to ensure you are fully prepared for your strike assignment. Day 1 focuses on check-in and completing required paperwork and credentialing. Day 2 is dedicated to orientation with your assigned unit and finishing any outstanding items. You can save time by uploading credentialing documents and completing online modules in advance. 

Day 1: Induction & Check-In

• Arrival & Stations: Upon arrival, you’ll check in at several stations:  

 ➜ Welcome Desk: Present your ID, emergency contact, and signed contract/arbitration agreement. 

 ➜ Clinical Station: Receive your orientation schedule and event details. 

 ➜ Credentialing: Submit any outstanding documents. 

 ➜ Client Station: Get your badge and complete required modules. 

 ➜ Payroll: Learn about pay, reimbursements, and ask payroll questions. 

 ➜ Housing: Receive hotel and transportation information. 

Day 2: Orientation

• Unit Orientation: You’ll spend the day with your assigned unit, completing any outstanding requirements (such as drug screening, modules, or fit testing) to ensure you’re ready to start. 

• Final Steps: If you missed anything on Day 1, you’ll have time to complete it today. 

• What should I bring to check-in? 

Bring all required documents in physical form, including your ID, signed contract, emergency contact information, and any outstanding credentialing paperwork, even if you’ve uploaded them previously. Please be sure to complete all assigned online modules to help decrease the time you’ll spend onsite in orientation. 

• How long will check-in take? 

The process can take several hours, depending on what you’ve completed in advance. Some items must be finalized onsite, so plan for a half day or more. 

• What if I’m missing a document or credential? 

You’ll have the opportunity to complete outstanding items during I&O. Our staff will guide you through each step. 

• How is a strike assignment different from my usual assignments? 

Strike assignments move at a faster pace, involve more participants, and require additional steps for credentialing, payroll, and logistics. Expect more waiting and be prepared for last-minute changes. Our team is here to support you every step of the way. 

HYPERTRACK

• What is HyperTrack? 

HyperTrack is a secure, opt‑in location service integrated with the AMN Passport and Compass app that helps AMN respond quickly if a crisis worker is unreachable or needs assistance during a strike assignment. It’s widely used in mobile workforce settings to improve safety. 

• Why is it being used? 

We’re piloting HyperTrack at strike events to enhance crisis worker safety. When you choose to enable it at check‑in, a small AMN safety team can view your location only as a last resort if there’s a safety concern. It’s optional for this event, has limited access, and data is removed shortly after the assignment ends. HyperTrack does not connect to timekeeping or pay. 

• Do I have to turn it on to work the event? 

No. Participation is optional for this event and does not impact your assignment or eligibility. Future events may set different requirements, and we’ll communicate clearly if that changes. 

• When and how do I enable it? 

You’ll be prompted at the welcome/check-in station to enable it in the AMN Passport/Compass app. Follow the onscreen steps to allow location services; team members will assist if you have questions. 

• What is the information used for? 

Only for safety-related situations, such as a missed check-in, an unreachable clinician, or concern for wellbeing. It is not used for scheduling, timekeeping, or pay.  

• Who can see my location? 

Access is limited to a small, authorized AMN administrator group for safety purposes.  

• How long is data kept? 

Location data is retained only briefly and then deleted shortly after the assignment concludes.  

• Does HyperTrack affect my pay or timesheets? 

No. HyperTrack is not connected to payroll or timekeeping. Use the AMN Passport or Compass app time entry as directed.  

• Can I turn it off later? 

Yes. You may disable location services at any time. For this event, opting out does not affect your assignment. The feature deactivates automatically when your assignment ends. 

MISCELLANEOUS

• Who do I contact if I have issues while onsite?  

Contact the AMN Ambassador at your hotel or call the Strike Hotline at 800-458-8973 if you have questions about logistics such as housing and transportation. AMN Clinical Managers also are available at your assigned facility to assist you with scheduling questions and call-outs (sick, late, etc.). 

• Do I need to keep calling in to get updates for any event?  

No. Please ensure notifications are enabled in the AMN Passport mobile app. You’ll receive updates there first. 

• If I’ve opted out of communications from AMN, how do I opt back in?  

A strike recruiter can send you a link via email where you can opt back in to receive our communications. 

• What happens if I arrive, and the strike settles before I work?  

If you check in with a complete file and the strike settles before your first shift (excluding orientation), you will receive a settlement fee or payment for any orientation time worked. This will be paid in the next regular pay cycle after the cancellation date. 

• Where can I find new strike job postings?  

You can view new strike jobs by downloading the AMN Passport App or visiting www.amnpassport.com. Note that job postings may vary based on the specific skillset requirements for each strike event and might not always appear in your profile. 

• Do I need a strike recruiter to be submitted?  

You don’t need a strike recruiter to be submitted. Strike recruiters aren’t assigned to individual clinicians. You can submit yourself anytime via the AMN Passport App or www.amnpassport.com without waiting for the hotline. Due to the high volume of profiles, recruiters do not contact clinicians automatically. 

• Is there a priority list to get notified about new strike opportunities?  

There is no formal priority list, and strike recruiters are not assigned to individual clinicians. You don’t need to wait for a recruiter or hotline to submit—simply submit your profile anytime through the AMN Passport App or at www.amnpassport.com. Due to the high volume of interest, recruiters do not automatically reach out to every clinician.