Case Study: Meeting urgent care staffing needs with locum tenens

April 10, 2015

Doctors Express in Malden, Massachusetts, is a growing urgent care franchise. Its mission is to deliver high-quality, low-cost care in which patients see a physician every visit. Scott Sheridan is the owner of the Doctors Express in Malden, which has been operating for about one year. According to Sheridan, he opened his facility to about nine patients per day, and now sees about 30 patients per day. For coverage, he started out by hiring one full-time physician and a few part-timers to run the facility, which is open weekdays 8 a.m. to 8 p.m. and weekends 8 a.m. to 5 p.m. Today he has two physicians (one full-time and one part-time), which gives him about 95% coverage. For the 5% gap, Sheridan relies on locum tenens.


Anticipating his need for coverage as his franchise grew and per his facility operating plan, Sheridan said it was time to hire another physician to cover the gaps in his schedule. He found and hired a physician himself, who came on board to cover three weekends a month. However, the physician was soon offered a fellowship and left Doctors Express. Sheridan said that he knows the qualities he wants in a doctor and prefers to do the job hunting and hiring himself. What he doesn’t like is to be rushed in making a hiring decision. So to fill the schedule gaps left by his newly departed hire, Sheridan decided to use a staffing company to find a locum while he hunted unhurriedly for his part-time physician.

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