Clinical Recruitment & Patient Satisfaction

June 14, 2017

clinical recruitment and patient satisfaction white paperPatient satisfaction is now a critical priority for hospitals and health systems, as growing competition in the healthcare industry, value-based reimbursements, and evolving models of patient-centered care heighten attention on how patients experience their care.

Healthcare staffing – including the recruitment and hiring of nurses, physicians, allied professionals, leadership, and nonclinical personnel – is critical to patient satisfaction, because all care and services are delivered to the patient by members of the healthcare enterprise workforce. Research reinforces this self-evident fact, with many studies showing that healthcare staffing is directly related to the level of patient satisfaction. The nation’s principal metric for measuring patient satisfaction, the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, consists of many questions to patients about their interactions with clinical staff.